Shipping policy
About Delivery of Products
Shipping Information
We deliver via DHL and EMS. Please note that our packaging materials may include reused cardboard and other materials sourced during our procurement process, reflecting our commitment to environmental protection and recycling.
Shipping Costs
Shipping costs are calculated based on the product's weight, the box's size, and the delivery destination at the time of order. Shipping costs may change due to the carrier's policies.
Estimated Delivery Time
Delivery times vary depending on the destination and circumstances. Generally, it may take several weeks. For detailed information, please check with the shipping carrier.
Tracking Your Package
Track your package using the tracking number provided in the shipping confirmation email on the carrier's website: •
DHL: DHL Tracking
EMS: EMS Tracking
If Your Product Does Not Arrive
Please check the tracking number and confirm with the shipping carrier.
If the Delivery Address is Incorrect
If the delivery address is incorrect, the customer will be responsible for any costs associated with returning or re-shipping the product.
Customs Duties and Import Taxes
All international orders may be subject to customs duties, import taxes, and handling fees as determined by the destination country.
These charges are the responsibility of the recipient and must be paid upon delivery. We are not able to calculate or collect these fees in advance.
Many countries provide official tools that allow you to estimate customs duties and import taxes before making a purchase.
We are happy to provide any necessary information—such as the HS code or product details—upon request to help you use these tools.
Undeliverable Packages Due to Non-payment
If customs duties or taxes are not paid in time, the shipment may be delayed, returned, or even destroyed by local customs authorities.
In such cases, we cannot offer any refunds or compensation.
Declared Origin and Invoice Details
We declare the country of origin and product details on the invoice accurately in compliance with international trade laws.
If you have any questions regarding this information, please contact us before placing an order.
Combining Orders
Combining orders is generally possible. However, if it is not, we will contact you separately.
Specified Delivery Date
Specified delivery dates are not available.
Contact Information
• Email: sales@leaderbikes.us
• Business Hours: 12:00 PM–6:00 PM (irregular holidays)